btpro Privacy Policy

1. Introduction

btpro ("we", "us", "our") operates the online sports betting and casino platform accessible at btpro.asia and all associated subdomains and mobile interfaces ("the Platform"). This Privacy Policy ("Policy") explains how btpro collects, uses, discloses, stores, and protects personal data obtained from users ("you", "your") who register an account, access the Platform, or otherwise interact with btpro's services.

By registering a btpro account, using the Platform, or otherwise providing us with your personal information, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your data as described herein. This Policy is to be read alongside our Terms & Conditions and Responsible Gaming Policy, each of which forms part of the overall agreement between you and btpro.

If you do not agree with the terms of this Policy, please discontinue your use of the Platform and contact our support team to request closure of your account and deletion of your data where applicable.

2. Data We Collect

btpro collects two broad categories of personal data: information you provide to us directly, and information collected automatically when you use the Platform.

2.1 Information You Provide Directly

• Registration data: Full name, date of birth, gender, residential address (city, province, postal code), mobile number, and email address provided during account creation.
• Identity verification documents: Copies of your CNIC, passport, or driver's licence, and supporting proof-of-address documentation submitted as part of Know Your Customer ("KYC") verification.
• Payment information: JazzCash account number, Easypaisa mobile wallet identifier, bank account details (HBL, UBL, Meezan Bank, Bank Alfalah), or card details (Visa/Mastercard) provided for the purpose of deposits and withdrawals. btpro does not store full card numbers; payment card data is processed via PCI-DSS-compliant payment processors.
• Correspondence: The content of any messages, emails, chat transcripts, or support tickets you submit to btpro's customer support team.
• Responsible gaming inputs: Self-declared deposit limits, session time preferences, loss limits, and self-exclusion requests submitted through your account settings.

2.2 Information Collected Automatically

• Device and technical data: IP address, browser type and version, operating system, device identifiers, screen resolution, and time zone.
• Usage data: Pages visited, betting markets accessed, games played, session duration, click-stream data, and in-play activity on the btpro Platform.
• Cookies and similar technologies: Session cookies, persistent cookies, and analytical tracking pixels as described in Section 7 of this Policy.
• Transaction records: A complete log of all deposits, withdrawals, bets placed, game rounds played, and balance movements associated with your btpro account.

3. How We Collect Your Data

btpro collects your personal data through the following channels:

• Directly from you when you register an account, complete KYC verification, make a deposit or withdrawal, place a bet, play a casino game, or contact our support team via live chat or email.
• Automatically through our Platform infrastructure, including web server logs, session management systems, and analytics tools that record how you interact with btpro.asia.
• From third parties including identity verification services, payment processors (JazzCash, Easypaisa, banking partners), fraud detection providers, and game suppliers who process game-round data on our behalf.
• From publicly available sources where reasonably necessary for fraud prevention, anti-money laundering ("AML") compliance, or sanctions screening.

4. How We Use Your Personal Data

btpro uses the personal data it collects for the following purposes:

• Account management: To create and maintain your btpro account, verify your identity, and authenticate your btpro login sessions.
• Service delivery: To process bets, settle winnings, operate casino games, and provide all features of the btpro Platform.
• Payment processing: To facilitate PKR deposits and withdrawals via your selected payment method and to reconcile transaction records.
• Regulatory compliance: To meet KYC, AML, and responsible gaming obligations under applicable international gaming regulations, including age verification and sanctions screening.
• Responsible gaming: To implement deposit limits, session reminders, loss caps, and self-exclusion measures at your request or where btpro identifies indicators of problem gambling.
• Security and fraud prevention: To detect and prevent unauthorised access to your btpro account, fraudulent transactions, multi-accounting, and match manipulation activity.
• Customer support: To respond to your queries, resolve disputes, and improve our support services based on interaction history.
• Marketing communications: To send you promotional offers, PSL betting opportunities, and platform updates where you have provided consent. You may withdraw consent at any time via your account notification settings.
• Platform improvement: To analyse usage data and feedback in order to improve the btpro product, fix technical issues, and develop new features.

5. Legal Basis for Processing

btpro processes your personal data on the following legal grounds:

• Contractual necessity: Processing required to fulfil our obligations under the Terms & Conditions you have agreed to, including account management, betting, and payments.
• Legal obligation: Processing necessary to comply with applicable regulatory requirements including KYC, AML, and responsible gaming mandates.
• Legitimate interests: Processing for fraud prevention, platform security, and improvement of the btpro service, where our interests are not overridden by your rights.
• Consent: Processing for direct marketing communications, where you have provided explicit consent during registration or in your account settings.

6. Data Sharing & Disclosure

btpro does not sell your personal data to third parties. We share your data only in the following limited circumstances:

• Service providers: Third-party vendors engaged by btpro to provide services on our behalf, including payment processors (JazzCash, Easypaisa, banking partners), identity verification providers, KYC platform operators, cloud infrastructure providers, and game suppliers. These providers are contractually bound to process your data only as instructed by btpro and to maintain appropriate data security standards.
• Regulatory and law enforcement authorities: Where required by applicable law, court order, or the directive of a competent regulatory or governmental authority.
• Responsible gaming bodies: Where btpro is required to share self-exclusion data with industry-wide exclusion registers in the jurisdictions where we operate.
• Business transfers: In the event of a merger, acquisition, or sale of all or a material portion of btpro's assets, your data may be transferred to the acquiring entity, subject to the same privacy protections described in this Policy.
• Fraud prevention networks: Where sharing is necessary to prevent fraud, identity theft, or financial crime affecting btpro or its users.

btpro will not share your personal data with third parties for their own independent marketing purposes without your explicit consent.

7. Cookies & Tracking Technologies

btpro uses cookies and similar tracking technologies on btpro.asia to operate the Platform and improve user experience. The categories of cookies we use are:

• Strictly necessary cookies: Essential for the operation of the Platform, including session management, btpro login authentication, and load balancing. These cannot be disabled without impacting Platform functionality.
• Analytics cookies: Used to understand how visitors interact with btpro.asia, including which pages are visited most frequently and how long sessions last. This data is aggregated and anonymised.
• Functional cookies: Used to remember your preferences such as language settings, odds format, and sports market selections.
• Marketing cookies: Used to deliver relevant promotional content about btpro and to measure the effectiveness of our marketing campaigns. These are only activated where you have provided consent.

You may manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the btpro Platform, including session persistence across page navigation.

8. Data Retention

btpro retains your personal data for the period necessary to fulfil the purposes described in this Policy, subject to applicable legal and regulatory retention requirements. Specifically:

• Account registration and KYC data is retained for a minimum of five years following account closure, in accordance with anti-money laundering regulations.
• Transaction records (deposits, withdrawals, bets, game rounds) are retained for a minimum of five years.
• Customer support correspondence is retained for three years from the date of the last interaction.
• Marketing consent records are retained for the duration of your consent and for one year following withdrawal.
• Responsible gaming records, including self-exclusion periods and deposit limit histories, are retained for the duration of your account and for five years following closure.

Following the expiry of the applicable retention period, btpro will securely delete or anonymise your personal data.

9. Data Security

btpro employs industry-standard technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and btpro's servers;
• Encrypted storage of sensitive personal and financial data at rest;
• Role-based access controls limiting employee access to personal data to those with a legitimate operational need;
• Two-factor authentication on internal systems handling user data;
• Regular penetration testing and vulnerability assessments of the btpro Platform and infrastructure;
• PCI-DSS-compliant handling of payment card data in partnership with certified payment processors.

While btpro takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You are encouraged to use a strong, unique password for your btpro login and to enable two-factor authentication on your account.

10. Your Privacy Rights

Subject to applicable law, you hold the following rights in relation to the personal data btpro holds about you:

• Right of access: You may request a copy of the personal data btpro holds about you at any time.
• Right to rectification: You may request correction of inaccurate or incomplete personal data associated with your btpro account.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to restrict processing: You may request that btpro limit the processing of your data in certain circumstances, for example where you contest the accuracy of the data.
• Right to data portability: You may request a structured, machine-readable copy of the personal data you have provided to btpro.
• Right to withdraw consent: Where processing is based on your consent (for example, marketing communications), you may withdraw that consent at any time via your account settings without affecting the lawfulness of prior processing.
• Right to object: You may object to processing based on legitimate interests, including for direct marketing purposes.

To exercise any of the above rights, please contact btpro's data team at [email protected]. We will respond to verified requests within 30 days. Note that some requests may be subject to identity verification before processing.

11. Children's Privacy

btpro is strictly an 18+ platform. We do not knowingly collect personal data from any person under the age of 18. If btpro becomes aware that personal data has been collected from a minor, we will immediately close the associated account, delete the data, and report the incident to our compliance team. Parents or guardians who believe a minor may have accessed btpro should contact our support team immediately so that appropriate action can be taken without delay.

12. Third-Party Links

The btpro Platform may contain links to third-party websites or services for reference purposes. btpro is not responsible for the privacy practices of third-party websites. We encourage you to review the privacy policy of any third-party site you access via a link from btpro.asia. This Policy applies solely to data collected by btpro on its own Platform.

13. Updates to This Policy

btpro may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or Platform features. Where a material update is made, btpro will notify registered users via the mobile number or email address associated with their account prior to the change taking effect. The "Last Updated" date at the top of this document reflects the most recent revision. Continued use of the btpro Platform following publication of a revised Policy constitutes acceptance of the updated terms.

14. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or btpro's handling of your personal data, please contact our data protection team: